What we do
GetRecovered arranges vehicle recovery and collection. The recovery itself is carried out by an independent, insured recovery operator who accepts your job. We do not carry out roadside repairs.
Price and payment
- You're shown a fixed price before you book. It covers the call-out, the tow and the miles for the vehicle and journey you described.
- When you book, your card is held for that amount. It is charged only when a driver accepts your job.
- If no driver accepts, the hold is released and you pay nothing.
- The price can change only if the job turns out to be different from what was described (for example a different destination, a larger vehicle, or a vehicle that won't roll) — and we'll agree it with you first.
Cancelling
You can cancel free of charge before a driver accepts. After a driver has accepted and set off, please call us — we'll refund in full unless the driver has already arrived, in which case a call-out charge may apply.
Your vehicle
Please make sure the vehicle can be loaded safely and tell us about anything that affects recovery (accident damage, locked wheels, access). The driver may photograph the vehicle at collection and drop-off to record its condition. Remove valuables before collection.
Problems and complaints
If something goes wrong, call or text us straight away so we can put it right. Damage during recovery is covered by the operator's insurance; we'll help you make a claim.
Last updated 18 October 2026. These terms don't affect your statutory rights.
Questions
When is my card charged?
Only when a driver accepts your job. Until then it is just held.
Can I cancel?
Yes — free before a driver accepts. After that, call us.
Reviews & social
Every customer is asked for a review after their recovery.