Who we are
GetRecovered arranges vehicle recovery across the UK: we take your booking and send it to an independent recovery operator near you. For questions about your data, call or text us on the number at the bottom of this page.
What we collect and why
- Your booking: name, mobile number, where you are (GPS from the location link or the postcode you give), where the vehicle is going, the registration, vehicle details and what's wrong — to price the job, send a driver and keep you updated.
- Phone calls: our phone line is answered by an AI assistant. The call is processed to understand your booking, and a transcript is kept with the job.
- Texts and messages: booking links and updates we send you, and any replies.
- Payment: handled by Stripe. We never see or store your full card number. Your card is held when you book and charged only when a driver accepts.
- Photos: the driver may photograph your vehicle at collection and drop-off to record its condition.
- Driver location: the assigned driver's live location, shown to you on your tracking page.
- Website use: we count page views and taps on our phone number without cookies or IP addresses. If you click one of our adverts, the ad click ID and campaign tags are kept with your booking so we can tell which adverts lead to real recoveries.
Cookies and advertising
Optional Google advertising and analytics cookies load only if you tap Accept on our cookie notice. If you accept, we may also share a scrambled (hashed) version of your phone number with Google to measure our adverts. You can change your mind at any time by clearing this site's data in your browser.
Who we share it with
The recovery operator who takes your job (your name, number, vehicle and locations). Service providers who run GetRecovered for us, under contract: Cloudflare (hosting and data storage), Stripe (payments), Twilio (texts and calls), ElevenLabs (the AI phone assistant) and Google (advert measurement, with your consent). We never sell your information.
How long we keep it
Booking and payment records are kept for 6 years for accounting and legal reasons. Call transcripts and vehicle photos are kept for up to 12 months unless needed for a complaint or claim.
Your rights
You can ask to see, correct or delete your information, or object to how we use it. Contact us and we'll respond within one month. If you're unhappy, you can complain to the Information Commissioner's Office (ico.org.uk).
Last updated 18 October 2026.
Questions
Do you sell my data?
No. We share your details only with the operator recovering your vehicle and the providers that run our service.
Do you store my card details?
No. Payments are handled by Stripe; we never see your full card number.
Reviews & social
Every customer is asked for a review after their recovery.